Help & Frequently Asked Questions

How do I navigate through the store?

We hope you have a wonderful experience shopping at Let’s Wrap It. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at info@letswrapit.com. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.

How do I make a purchase?

Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

What are my payment options?

Let’s Wrap It accepts Visa and MasterCard. For your convenience, we also accept payment via PayPal.

What is the currency for all prices?

All prices listed on our website are quoted in AUS Dollars.

What is Let’s Wrap It pricing and discount policy?

Let’s Wrap It prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list.

How do I order online?

Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Are online transactions secure?

Let’s Wrap It assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Let’s Wrap It product availability?

We stock all of our items, so once you place your order, items will usually ship within 1-2 business days. In many cases, items are shipped the same day.

Will I receive an email confirmation of my order and tracking information?

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

How long does it take to receive products?

Orders normally take between 2-5 business days after shipment via Australian Post or courier. If you require your order sooner, please contact us and we will try to accommodate you. In many cases, we can expedite your order.

What is your refund policy?

At Let’s Wrap It, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of purchase to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 10 days from the day the return authorization was issued. Please notice that shipping to return a product that is not faulty is entirely at your cost. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Does Let’s Wrap It offer wholesale pricing?

Let’s Wrap It does offer wholesale pricing on its products. Please to contact us at info@letswrapit.com

What is Let’s Wrap It privacy policy?

How does Let’s Wrap It use my personal information?

What are cookies & how are they used?

How does Let’s Wrap It collect information?

The above questions are covered extensively in our privacy policy located at security and privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

What is Let’s Wrap It' commitment to customer service?

Let’s Wrap It is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@letswrapit.com.

What if I find a website error?

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary in your order.

Does Let’s Wrap It have customer testimonials?

Hear what our customers have to say about their shopping experiences

http://www.letswrapit.com/testimonials.php

How do I provide general feedback?

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at info@letswrapit.com